We've successfully navigated every stage of the design process, from initial research to final product launch. This journey was a true team effort, where we collaborated closely to cover all bases: defining the product vision and requirements, shaping the technological architecture, crafting the user experience (UX) and user interface (UI) design, and finally, bringing it all to life through prototyping and development. The result is a highly innovative medical product that offers easy to use interfaces, for all user groups: Patients, care personnel, care administration and customer support, covering all important functions such as reliable medication dispensing, patient monitoring, video calls, fleet- & patient-management as well as technical maintenance.

In 2022, JDM Innovation approached zigzag, seeking support for creating their second generation medication dispenser Smila Gen 2. The goal was to re-create the software from the ground up, building a solid and scalable platform for the future. We had the chance to completely re-design the user experience and design multiple applications for the medication ecosystem. Driven by a user-centered design approach, we implemented all the necessary steps to create a meaningful product. A big focus has been put on accessibility and quality management to fulfil the requirements of medical products and incorporate the user group: elderly people. In a range of 3 years, our team of up to 12 people worked on user research, landscape studies, definition of requirements, evaluation of technology, proof of concept, UX/UI, prototyping, software architecture, frontend development, user testing, and deployment. We collaborated with the client in an agile sprint-based process in a team of up to 30 people.

Since the initial kickoff, Smila Gen 2 has evolved into a robust and capable set of applications that work together as an ecosystem for medication management, patient monitoring, and device management.

Over the course of three years, our collaboration with JDM Innovation brought together diverse disciplines, united by a shared goal: to shape a medical device ecosystem that is safe, accessible, and truly meaningful in people’s lives. Together, we’ve created a modular, scalable system that supports care at home — for patients, caregivers, and support teams alike. This project is a testament to what’s possible when design, technology, and purpose align. We’re proud to have contributed to such a vital transformation in the healthcare space — and grateful for the trust placed in us throughout this journey. Curious how we can help bring clarity and momentum to your next complex challenge?